IVR Script Examples for Business Phone Systems

Main menu IVR scripts by industry

• 1. Dental office

  Thank you for calling [Brightline Family Dental]. If this is a dental emergency, press 9 at any time. To schedule or change an appointment, press 1. For billing and insurance questions, press 2. To speak with our front desk, press 0. If you know your party’s extension, you may dial it now.

• 2. Law firm

  Thank you for calling [Carter and Lowe, Attorneys at Law]. If you are a new client and would like to schedule a consultation, press 1. If you are a current client, press 2 and you will be connected to your case team. For billing, press 3. For all other calls, please stay on the line. Please note that we cannot give legal advice over the phone until a consultation has been completed.

• 3. Restaurant

  Thanks for calling [Casa Verde Kitchen]. For today’s hours and our address, press 1. To place a pickup order, press 2, or order online at [casaverde dot com]. For reservations and large parties, press 3. For catering, press 4. To talk to a host, press 0.

• 4. HVAC company

  Thank you for calling [Summit Heating and Air]. If you have no heat or no cooling right now, press 1 to reach our service team. To schedule a tune-up or maintenance visit, press 2. For an estimate on a new system, press 3. For billing, press 4. To repeat these options, press star.

• 5. Hair salon or spa

  Hi, thanks for calling [Willow Hair Studio]. To book, change or cancel an appointment, press 1. You can also book anytime at [willowhair dot com]. For gift cards, press 2. For our hours and location, press 3. To speak with the front desk, press 0.

• 6. SaaS customer support

  Thank you for calling [Ledgerly] support. For help logging in or resetting your password, press 1. For billing and subscription changes, press 2. For technical support, press 3. To talk to sales about a new account, press 4. Many answers are also available at [help dot ledgerly dot com].

After-hours IVR scripts

• 7. Dental after-hours

  You’ve reached [Brightline Family Dental]. Our office is closed. Our hours are Monday through Thursday, eight a.m. to five p.m., and Friday, eight to one. If you have severe pain, swelling or bleeding, press 9 to reach the dentist on call. If this is a life-threatening emergency, hang up and dial 9 1 1. Otherwise, please leave a message, and we’ll call you back the next business day.

• 8. Law firm after-hours

  You have reached [Carter and Lowe] outside of business hours. Our office is open Monday through Friday, nine a.m. to six p.m. Eastern. Please leave your name, phone number and a brief description of your matter, and a member of our team will return your call. Do not leave confidential details in this message.

• 9. HVAC after-hours with emergency line

  Thanks for calling [Summit Heating and Air]. Our office is closed, but our technicians are on call twenty-four hours a day. If you have no heat, no cooling or a water leak from your system, press 1 now to reach the on-call technician. Emergency rates apply after hours. For anything else, leave a message and we’ll call you tomorrow morning.

• 10. Restaurant closed

  Thanks for calling [Casa Verde Kitchen]. We’re closed right now. We’re open Tuesday through Sunday, eleven a.m. to nine p.m., and closed Mondays. You can see our menu and order ahead for tomorrow at [casaverde dot com]. See you soon!

Holiday closure scripts

• 11. Thanksgiving

  Thank you for calling [Willow Hair Studio]. We’re closed Thursday and Friday for Thanksgiving and will reopen Saturday, November twenty-eighth, at nine a.m. You can book your next appointment online anytime. We’re thankful for you, and we wish you a happy holiday.

• 12. Christmas and New Year’s

  Thank you for calling [Summit Heating and Air]. Our office is closed December twenty-fourth and twenty-fifth, and January first. Our on-call technicians are still available for no-heat emergencies; press 1 to reach them. Everyone at [Summit] wishes you a warm and happy holiday season.

• 13. Fourth of July or Memorial Day

  You’ve reached [Carter and Lowe]. Our office is closed today for [Independence Day]. We’ll reopen tomorrow at nine a.m. Please leave a message, and we’ll return your call as soon as we’re back. Have a safe holiday.

On-hold message scripts

Play these one after another with short music breaks. Keep each under 30 seconds.

• 14. General hold

  Thanks for holding. Your call is important to us, and the next available team member will be with you shortly. If you’d rather not wait, you can leave a message by pressing 1, and we’ll call you back.

• 15. Dental hold (helpful tip)

  While you wait: did you know most dental insurance plans cover two cleanings a year at no cost to you? If it’s been more than six months since your last visit, ask us about scheduling today. Thanks for holding; we’ll be with you soon.

• 16. HVAC hold (seasonal offer)

  Thanks for your patience. Before the cold weather hits, ask about our fall furnace tune-up. A yearly check helps your system run more efficiently and catch small problems before they turn into big repairs. Mention it to your service advisor when we pick up.

• 17. SaaS hold (self-service)

  Thanks for holding. Many account questions can be answered right now at [help dot ledgerly dot com], including password resets, invoice downloads and plan changes. If you’d like to stay on the line, a support specialist will be with you shortly.

• 18. Law firm hold

  Thank you for holding. A member of our team will be with you in a moment. To help us serve you faster, please have your case number or the name of your attorney ready when we answer.