Send us a message
Email contact@speechmapro.com from the email address of your Speechma Pro account, so we can find your plan straight away.
What to include
- For payments: the Razorpay payment ID (it starts with
pay_) and the date. You find it in the payment email or in My Account → Receipts. - For an error: the reference code (for example SM-XXXXXXX), the tool, your browser and device, and what you tried.
- For a file problem: the file type, size and length.
- For privacy requests: the subject “Privacy Request” and what you would like us to do.
Quick fixes before you write
- Signed out or “Sign in to create”? Sign in again; if you forgot the password, use Forgot password.
- Payment declined? Try “Pay for one month” in US dollars with PayPal, or allow online international payments in your bank app.
- A tool says you reached the daily limit? It refreshes within 24 hours (see the countdown in My Account); every other tool keeps working.
- A creation stopped? Keep the tab open and press Generate again.
Many more answers are in the Help Center.
Where to send what
| Topic | Where |
|---|---|
| Account, plan, payments, renewals | contact@speechmapro.com |
| Tool problems and errors | contact@speechmapro.com |
| Privacy requests | contact@speechmapro.com (subject “Privacy Request”) |
| Misuse of a cloned voice | contact@speechmapro.com (subject “Report Misuse”) |
| Security issues | contact@speechmapro.com (subject “Security”) |
| Copyright notices | contact@speechmapro.com (subject “DMCA Notice”), see copyright policy |
Frequently asked questions
How fast do you reply?
Usually within one working day. Payment problems are answered first.
I was charged twice. What should I do?
Email the two payment IDs to contact@speechmapro.com and we will put it right.
Can I suggest a voice or feature?
Yes, please do. Many features started as an email from a member.
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